Cancellation Policy

 Limited Spaces

Our services offer limited and personalized spaces to maintain their boutique feel and our personalized pampering service at its best.

If we cancel your reservation because of a tropical storm, hurricane or bad weather in general, we will offer you to reschedule, we will give you a Gift Certificate you can use in future tours, give to a friend or even sell, with no expiration date; or we will give you a full refund.

No Gift Certificates, nor refunds will be made to any customer who chooses not to participate in a Tour Experience, in an Intimate Wedding, or in a Cozy Lodging due to personal, or conceived reasons. There will be no Reschedules or Gift Certificates given to no shows or late arrivals.

Tour Experience - Cancellation Up to 48 Hours Before your Scheduled Departure

Excursions can be cancelled up to 48 hours (Atlantic Standard Time) without a cancellation fee. Customers can cancel a tour up to 48 hours before departure and receive a full refund. If you cancel in less than 48 hours of the scheduled departure, there is a 100 percent cancellation fee. All tours are non-refundable if not cancelled by customers 48 hours before tour departure.

Cozy Lodging - Cancellation Up to 7 Days Before your Scheduled Arrival

Cozy Lodging can be cancelled up to 7 Days (Atlantic Standard Time) without a cancellation fee. Customers can cancel a lodging up to 7 Days before arrival and receive a full refund. If you cancel in less than 7 Days of the scheduled lodging, there is a 100 percent cancellation fee. All lodgings are non-refundable if not cancelled by customers 7 Days before arrival.

Intimate Wedding - Cancellation Up to 14 Days Before your Scheduled Event

An Intimate Wedding can be cancelled up to 14 Days (Atlantic Standard Time) without a cancellation fee. Customers can cancel a wedding up to 14 Days before arrival and receive a full refund. If you cancel in less than 14 Days of the scheduled Intimate Wedding, there is a 100 percent cancellation fee. All weddings are non-refundable if not cancelled by customers 14 Days before arrival.

Cruise Ship, Port and Airline Delays and/or Cancellations

We have no control over any delays or cancellations of Cruise Ships, or Airlines. Please understand that we will be ready to complete your services on the scheduled time. If you know there will be a delay, or a cancellation and you contact us before the booked time or arrival, we might be able to reschedule your services for a different time, or day.

If during that communication with us, you realize there is no way you can reschedule your booking, then we will give you a Gift Certificate you can use in the future, give to a friend or even sell, with no expiration date.

No shows and no notifications, prior to the scheduled departure time, will receive no reschedule opportunity, nor a Gift Certificate.

If there is no way you can attend your reserved tour experience, intimate wedding, or lodging even in the future, you may contact your Travel Insurance provider. In many cases you will receive compensation.

About Weather and Weather Forecasts for Sailing Experiences

Puerto Rico has many micro climates. Weather Forecasts that you read even days in advanced, are usually a general synopsis of the forecast for the entire Island of Puerto Rico. Please be aware that most of the time they are not given specifically for the San Juan Bay in the Old San Juan area. The bay has one of those micro climates, that is away of the trade winds tracks. Weather is usually calm and waters are protected. For your peace of mind, if we have had to cancel 10 tours in a year, that’s a lot! Worst case scenario, if it rains we have available heavy duty rain ponchos for you to use.

General Inquiry: Send us an Email

Phone Numbers:  +1.787.519.5000

Restrictions

In order to protect the safety of your our customer and of our personnel, we reserve the right in our sole and absolute discretion to refuse admission to any person if circumstances reasonably so require and our decision shall be final and binding.  We Reserve the Right of Admissions.

We also reserve the right to suspend or cut short a tour if circumstances reasonably so require.

You will not be admitted if you arrive late. Nor will a refund be made should you arrive late, on the wrong day, or on the wrong hours.

Thank you for understanding and for your cooperation!