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Cancellation Policy

CANCELLATION POLICY

Our tours offer limited space to maintain their boutique feel and our personalized pampering service at its best.

All sales are final. Please note we operate rain or sun, tours will NOT be cancelled because it is cloudy or raining. If we cancel your reservation because of a tropical storm, hurricane or bad weather in general, we will offer you to reschedule or we will give you a Gift Certificate you can use in future tours, give to a friend or even sell, with no expiration date.

You can cancel a tour up to 14 days before departure and receive a full refund. All tours are non-refundable if not cancelled by customers 14 days before tour departure. If you cancel at least 14 days in advance of the scheduled departure, there is no cancellation fee.

If you cancel between 13 and 7 days in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 6 days of the scheduled departure, there is a 100 percent cancellation fee. NO Gift Certificates, or Reschedules will be made to any customer who chooses not to participate in a departing tour due to Personal Reasons, Weather Conditions, No Shows and/or or Late Arrivals.

Cruise Ship Delays/ Port Cancellation and Airline Cancellations/ Delays: Please contact Your Travel Insurance Provider in order to deal with your loss and process any claims. Our Company is not responsible for those delays or cancellations.

 

ABOUT WEATHER FORECASTS

Weather Forecasts that you read are a general synopsis of the forecast for the entire Island of Puerto Rico, which has diverse weather conditions all over the Island.

Please be aware that weather forecasts are not given specifically for the San Juan Harbor, where we do our tours. The calm and protected waters of the San Juan Harbor are out of the route of most Trade Winds, meaning that it can be raining on the rest of Puerto Rico, while it is perfectly clear in the Harbor.

Just to give you peace of mind, if we cancel 10 tours in a year, we can tell you that 10 is a lot!  In case you have doubts, please contact our office.  Our professional experts make their own accurate weather forecasts for the areas we work, however you should keep in mind that you are visiting the tropics.  That means tropical sunny weather can change suddenly and it might rain for a while.  That shouldn't be a big issue since we will provide you with heavy duty rain coats.

 

 

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