Your cart is currently empty.
  
  
 
Your Cart(0) Plan Your Tour

Terms & Conditions

 

 

TERMS & CONDITIONS OF BOOKING ACTIVITIES

You are required to read and agree to the Terms and Conditions of The Ecotourspr Group, LLC set out below before continuing the purchase process.

Please note the following: Purchases on this site are instant and non-refundable. We recommend you consider purchasing our Cancellation Cover. Under this Cancellation Cover, you may be entitled to make a claim if your activity is cancelled due to bad weather or illness. This website is owned, managed and powered by The Ecotourspr Group, LLC. The supplier name on your credit card statement and receipt will be "The Ecotourspr Group, LLC"

If you have any queries please call our Customer Service Team who will be pleased to assist you: (787) 272-0005, 519-5000 or encantos@ecotourspr.com, or bookings@sailingdreamspr.com

 

• Terms and Conditions

This Website is owned and operated by The Ecotourspr Group, LLC. Use of this Website is subject to these Terms and Conditions.

 

• Application of Terms and Conditions

These Terms and Conditions apply to any booking made through the website whether or not you are the activity participant (person actually undertaking the activity purchased on the website) or the original purchaser. If you are the original purchaser, it is your responsibility to fully inform all participants of these Terms and Conditions.

Please read these details and contact us if you need any further information or explanation. These Terms and Conditions are the most current of The Ecotourspr Group, LLC (Encantos Ecotours, Sailing Dreams and Beach Rafting & Kayaking Tours)

"Encantos Ecotours" means Encantos Ecotours and its parent and/or subsidiaries unless otherwise specified, "Sailing Dreams", means Sailing Dreams and its parent and/or sunsidiaries unless otherwise specified, and "Beach Rafting & Kayaking Tours" means Beach Rafting & Kayaking Tours unless otherwise specified.

"Website" means the whole or any part of the web pages located at www.encantosecotours.com, www.ecotourspr.com, www.sailingdreamspr.com, www.beachrafting.com, or www.raftingpr.com or any derivation of these web page addresses and all associated affiliate websites, partner websites and other links to and from these websites.

"We" and "us" refers to The Ecotourspr Group, LLC, and "our" has the same meaning. Headings are for convenience and are not to be used to interpret these Terms and Conditions.

 

• Booking

The person making a booking acknowledges to have accepted these Terms and Conditions on behalf of everyone named in the booking. By booking an activity using the website you are agreeing to the following: The Ecotourspr Group, LLC are operators, as well as a booking agent. The Ecotourspr Group, LLC acts as agent for a third party supplier ("activity supplier") for the purposes of marketing the activity suppliers service.

The Ecotourspr Group, LLC does not guarantee that the website is free from errors or faults; we will however make our best efforts to ensure that the information available on the website is accurate.

 

• Cancellation of an Activity

 Our tours offer limited space to maintain their boutique feel and our personalized pampering service at its best.

All sales are final. Please note we operate rain or sun, tours will NOT be cancelled because it is cloudy or raining. If we cancel your reservation because of a tropical storm, hurricane or bad weather in general, we will offer you to reschedule or we will give you a Gift Certificate you can use in future tours, give to a friend or even sell, with no expiration date.

You can cancel a tour up to 14 days before departure and receive a full refund. All tours are non-refundable if not cancelled by customers 14 days before tour departure. If you cancel at least 14 days in advance of the scheduled departure, there is no cancellation fee.

If you cancel between 13 and 7 days in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 6 days of the scheduled departure, there is a 100 percent cancellation fee. NO Gift Certificates, or Reschedules will be made to any customer who chooses not to participate in a departing tour due to Personal Reasons, Weather Conditions, No Shows and/or or Late Arrivals.

Cruise Ship Delays/ Port Cancellation and Airline Cancellations/ Delays: Please contact Your Travel Insurance Provider in order to deal with your loss and process any claims. Our Company is not responsible for those delays or cancellations.

 

•  Bad Weather

 Weather Forecasts that you read are a general synopsis of the forecast for the entire Island of Puerto Rico, which has diverse weather conditions all over the Island.

Please be aware that weather forecasts are not given specifically for the San Juan Harbor, where we do our tours. The calm and protected waters of the San Juan Harbor are out of the route of most Trade Winds, meaning that it can be raining on the rest of Puerto Rico, while it is perfectly clear in the Harbor.

Just to give you peace of mind, if we cancel 10 tours in a year, we can tell you that 10 is a lot!  In case you have doubts, please contact our office.  Our professional experts make their own accurate weather forecasts for the areas we work, however you should keep in mind that you are visiting the tropics.  That means tropical sunny weather can change suddenly and it might rain for a while.  That shouldn't be a big issue since we will provide you with heavy duty rain coats.

 

• Session Lengths

Session lengths are approximate and are given as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the activity supplier's other customers and there may be waiting time involved. Any itinerary provided to you is illustrative only and the order of events may change.

 

• Restrictions

Certain activities provided by The Ecotourspr Group, LLC, or by activity suppliers are subject to minimum age, health or other requirements. Details of each activity requirements are set out on the website under each service. Please read them carefully.

We reserve the Right of Admittance.  We reserve the right in our sole and absolute discretion to refuse admission to any person if circumstances reasonably so require and our decision shall be final and binding. We also reserve the right to suspend or cut short a tour if circumstances reasonably so require.

You will not be admitted if you arrive late.  Nor will a refund be made should you arrive late, on the wrong day, or on the wrong hours.

 

 Prices and Charges

Most of our prices are for one person, unless otherwise specified. Any booking made or order placed by you, whether through our website or otherwise, shall be deemed an offer by you to purchase the relevant activities subject to these Terms and Conditions. We reserve the right to change prices without notice. All prices include Sales Tax and  Management and Handling Fees of 18%.

 

 Activity Descriptions

We try to ensure that our advertising information is accurate and up-to-date. However, the content or format of some activities may change slightly from time to time. Activity suppliers will provide final details about each activity. Your participation in each activity is conditional upon your acceptance of the activity supplier's Terms and Conditions.

The Ecotourspr Group, LLC makes no specific representation as to the standard, class, or description of services provided by third parties including the activity suppliers.

The Ecotourspr Group, LLC does not accept liability for any errors or omissions and reserves the right to change information published on the website at any time.

The text used by The Ecotourspr Group, LLC is protected by copyright and must not be copied in whole or in part in any way without the express permission of The Ecotourspr Group, LLC.

 

• Maps and Photographs

Maps are shown for general information and may not necessarily reflect actual routes, locations or services provided. Photographs show places in the geographic areas, but may not be included in the activity.

Activity photographs/descriptions are representative only; images are supplied by the activity suppliers.

The illustrations (including photographs) used by The Ecotourspr Group, LLC are protected by copyright and must not be copied in whole or in part without the express written permission of The Ecotourspr Group, LLC.

 

• Accuracy of Information

We have taken all reasonable care to ensure that the content of the website is correct, but all information is subject to change at any time without notice.

The Ecotourspr Group, LLC publishes all information in good faith. As a user of the website you acknowledge that The Ecotourspr Group, LLC cannot check the accuracy of all information provided by an activity supplier.

You should use your own judgment of the accuracy and completeness of any information, opinion, recommendation or other content accessed through the website.

 

• No Liability for Inconvenience

Without limiting other clauses in these Terms and Conditions, The Ecotourspr Group, LLC are not liable for any inconvenience caused or expense incurred by use of the information provided on the website. To the maximum extent permitted by law The Ecotourspr Group, LLC disclaims all liability for any errors, unauthorized access to your personal information or inaccuracies in information supplied by third parties.

Under no circumstances will The Ecotourspr Group, LLC be liable for direct, indirect, consequential or incidental damages, including but not limited to lost profits or damages. The inclusion of an activity supplier on the website does not indicate that The Ecotourspr Group, LLC endorses or recommends that provider.

 

• Liability Disclaimer

The Ecotourspr Group, LLC makes no warranty or representation regarding the standard of any service to be provided by activity suppliers. The Ecotourspr Group, LLC has no liability for any act, omission or default, whether negligent or otherwise caused by any activity supplier.

The Ecotourspr Group, LLC has no liability for any loss or damage occasioned by any negligent act or omission of any activity supplier or third party. Where The Ecotourspr Group, LLC's liability cannot be excluded, such liability is limited to the value of the activity purchased.

The Ecotourspr Group, LLC does not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any products or services purchased from the website.

The Ecotourspr Group, LLC are not liable to you or any other person for any injury, damage or loss however caused in connection with the use of the website or a linked website or occasioned by undertaking an activity purchased from the website.

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. These Terms do not affect a consumer's statutory rights.

 

• © Copyright and Trademarks ™

All the material on the website is subject to the copyright of The Ecotourspr Group, LLC or its third party licensors.

You must not reproduce any of the material contained on the website except that you may download a copy of the website to the local hard drive of the computer used to access the website; and print extracts of the website, but only for your personal use.

You are not permitted to copy any of the material on the website or otherwise incorporate it into or store in any other website, electronic retrieval system, publication of other work in any other website, electronic retrieval system, publication of other work in any form; or provide a link to the website from another website without The Ecotourspr Group, LLC's prior written consent.

To become an affiliate visit the affiliate section on the website.

 

• Jurisdiction

These Terms and Conditions are governed by the laws in force in the Commonwealth of Puerto Rico, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of the Commonwealth of Puerto Rico, in San Juan.

 

• Law Enforcement Request

Nothing contained in these Terms and Conditions derogates from The Ecotourspr Group, LLC's right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by The Ecotourspr Group, LLC with respect to that use.

We will not honour any booking, gift certificate or credit (or any portion therein) which we believe have been stolen from the lawful purchaser or have otherwise been acquired using fraudulent financial means.

 

• Changes to These Terms and Conditions

The Ecotourspr Group, LLC may at any time change or modify all or any part of these Terms and Conditions. The Terms and Conditions in force at the time of the booking will apply.

 

• No Waiver

Any waiver of a breach of this Agreement shall be in writing signed by the party granting the waiver and shall be effective only to the extent specifically set out in that waiver.

 

• Entire Agreement

This Agreement constitutes the entire Agreement between the parties with respect to the subject matter of this Agreement and supersedes all other negotiations, agreements, instruments and other writings between the parties. No variation or waiver of this Agreement or any part thereof shall be effective unless in writing signed by each of the parties.

 

Thank you!

 

 

Back to Top